Membership

How Do I Become A Member?

Go to the My Account section, click the Register tab, enter your email address and choose a password and your account will be set up right away.

You will need to upload your government-issued ID on the Checkout page when placing your first order. Alternatively, you can also email your ID to [email protected] for approval.

ID Policy?

ID’s are required for proof of age (19+).

After checking your ID and confirming your age we immediately delete your ID permanently.

You can choose to upload your ID document during the checkout process on your first order, or email us at [email protected]


Acceptable forms of identification:


Driver’s licence


Birth Certificate


Canadian/foreign passport


Canadian Citizenship card


Certificate of Indian Status card


Permanent Resident card


Canadian Forces identity card


Liquor Identification card


Firearm Acquisition/Firearm Possession card


Provincial/Territorial Identification card


Canadian National Institute for the Blind (CNIB) national identification card
.

Uploading Files?

We accept the following file formats:


JPG/GIF/PNG Image


Below are some ways you can convert your ID document into the formats listed above:


1) Camera enabled smart phone:
Snap a photo of your ID using your smart phone, and then email us the attachment from your phone’s email app.

 

2) Webcam:
Place your ID in front of your computer’s webcam and take a photo of it. Email us the image. If you don’t have webcam software, try: https://manycam.com/

 

3) Desktop scanner:
Scan your ID into an image file (jpg,png,gif), and email us the image.

 

4) USB Camera:
Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.
If you need any assistance verifying your age or sending us your ID document, don’t hesitate to email us at [email protected]

Ordering

How To Place An Order (Step-By-Step)?

Locate the products you are interested in ordering by going to https://kanapost.com/shop


Click on the desired product, choose your quantity then click “Add to Cart”.


When you have all your products in your shopping cart and are ready to Checkout, click on the Proceed to Checkout and you will be redirected to the Checkout page.

Don’t forget to add your points
In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.


Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).


If you have previously ordered with Kana Post or have already emailed your photo ID, you can skip this step.

If you’re a first-time member, please make sure to upload your ID in the registration form.


After placing your order you will be redirected to an order confirmation page where you will see your order number and instructions on sending an Interac E-transfer.

Orders only ship after E-transfer has been received.
Once your payment has been collected and your ID has been confirmed, your order will be processed and will ship within 1 business day.We’ll email your Xpresspost tracking number as soon as available.
.

Processing?

Once you’ve sent your e-Transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment.

Your e-Transfer will be pending until we collect the e-Transfer (when we process your order).


Once payment is received, your order will be processed as per our policy: (All orders received by 9 AM PST will ship the SAME business day.

If your order is received after 9 AM PST, your order will ship the following business day. Orders received after deadline on Friday will be shipped out on Monday).

Your tracking number will be sent out as soon as it’s available; however it may not be active for several hours.

Defective Product? (Returns)

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way.


We do not offer any reimbursement or refunds if your shatter turns to budder. This similarly applies to candies and other edibles that have lost form due to heat etcetera.However we will offer full refunds for product on a case-by-case basis.

Shipping

Mail Policies?

Shipping fees are $20 for orders between $80 and $149. For orders over $149, shipping is free.


Note: Orders to Nunavut are not eligible for free shipping, and are charged a flat rate of $20.00 per parcel.


Orders are shipped by Canada Post Xpresspost service. We do not ship via private courier at request.


You will receive your tracking number once your order is finalized on our end and as soon as your tracking number is available.This is likely to be within one business day (tooltip explaining Monday to Friday/no holidays only) of your payment being processed.


Once we receive your payment, your order will ship after the processing period – our processing policy is as stated:
“After your order has shipped, please allow 2-3 business days to receive your package. Please allow an extra couple of business days if you live in a remote area.

Find out more about Xpresspost Delivery standards here:

https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp.”


Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec, Yukon and North West Territories or if you provide an inaccurate/incomplete address).

Signature Required/Special Delivery Instructions?

All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”.

Signature Required may also be applied to packages with specific requests or for customers with security concerns over Canada Post “safe dropping” an order at their home without their presence.

If you would like your package delivered to a specific Canada Post outlet you would have to create a flex-delivery address with Canada Post, who will provide you with a specific address; otherwise packages will be sent to the address provided.

Special instructions for drop off will be included within reason.As we use Canada Post for our deliveries we have no control over how your package is delivered beyond supplying the address instructions.

Payment

How Do I Send an E-Transfer?

If you use online banking with a Canadian bank/Credit Union, then sending an Interac E-transfer takes just a couple of minutes.


Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.


For information on sending an E-transfer, please contact your bank or

http://www.interac.ca/en/interac-e-transfer-consumer.html

How Interac E-transfers Work?

If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes.


Instructions will be provided with your online invoice and orders ship only after your E-Transfer has been received. If we receive your payment by 9 AM PST (12 pm EST), your order ships the same business day, or else it ships the following business day.

After Your E-Transfer Has Been Sent?

Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment.

Your E-transfer will be pending until we collect the E-transfer (when we process your order).


Once payment is received, your order will ship according to our stated guidelines regarding processing cutoff.

Delivery by Xpresspost will take 2-3 business days once it has shipped. You’ll receive your tracking info by email once your item has been shipped.

Kana Points

Earning Points?

As a Kana Post Member, you earn 1 Kana Point for every $1 you spend. Points calculations are based upon dollars spent at checkout, comments you made and products you share or by referring your friends. When products are returned, points will be deducted for those items returned. 

Spending Points?

For every 20 Kana Points earned from Kana Post, you will be eligible to receive a $1 store credit towards future purchases of any qualifying products. Kana Points are accessed through My Account and must be manually redeemed before use at check out. You will see a box on the check out page to enter Points value to redeem. Kana Points may be used on any purchases.

Disclaimer

Kana Post reserves the right to make changes to the Reward Points program at any time.

Coupon Codes

Disability/Senior/Veteran Discount?

Kana Post has an everyday discount program for veterans, seniors, members on provincial and federal disability assistance , and terminal ill patients. Our veterans, seniors, and members on provincial and federal disability assistance receive 12% off on all applicable products at regular prices. Members with a terminal illness qualify for our compassionate discount depending on the products. These products include cannabis strains, tinctures, phoenix tears, etc.

To qualify for the veteran discount you must have served in the military. To qualify for the senior discount you must be 65 years or older. Members applying for the disability assistance and compassionate discount must provide proof of illness or PWD forms. Acceptable proof of illness is a note from a health practitioner or a doctor .

The purpose of these discounts is to ensure that our members are looked after and be able to afford their medicine.

If you have any questions about any of our discount please let us know. We are always happy to help.

Promo Cards

Did you receive a promo card with a code on it? If so place that code into the check out and redeem your discount. If you would like to be a brand rep and have your own promo code, please contact us to find out more details. We provide you 5% in Kana Points off every purchase associated with your promo code to be redeemable for your own purchases. Sponsorships and heavy influencers can be offered alternative deals to be discussed more in detail privately.

Online Coupons

Online coupon sites will occasionally find our coupon codes and post them. These coupons are valid but most of the times the details are not properly set and could still be posted after expiration. Please keep this in mind if you find a promo code online that doesn’t seem to be validating.

Liabilities

Impairment?

Cannabis may potentially cause a temporary decrease in coordination and cognitive abilities and short-term memory loss while medicated. Do not drive or operate heavy machinery if impaired by cannabis products. Be especially careful of impairment when eating cannabis products or using extracts. Do not eat cannabis products before swimming or driving.

Reselling/Resharing?

We provide medicinal cannabis for you only. Any reselling or shar
ing of your medicine is forbidden. If you are caught reselling any products purchased fro Kana Post you will be permanently banned from receiving services..

Legalities?

It is still illegal in Canada to possess, grow, or distribute cannabis.

Know your rights to avoid the harmful effects of arrest, cannabis seizure, imprisonment and criminal
record.

 

By reading this you accept that Kana Post makes no guarantees or medical claims, and I hereby agree for myself, my heirs
and executors to waive any claims or lawsuits against Kana Post and it’s employees.

Additional Tips

Minimum Order

We require a minimum order of $49. For all orders $49-$149 we charge a flat rate of $20 shipping. For all orders over $149 shipping is free.

Final Tips

 BE POLITE.

 We are doing our best to provide a service to our clients. Please treat the staff and other members of Kana Post with politeness and respect.

BE RESPONSIBLE.

 Please use your medicine in a respectful and responsible way.

TRAVEL.

 Do not take your medicine outside of Canada.

 ALCOHOL.

 Cannabis mixed with alcohol may cause vomiting and nausea. We recommend limiting or stopping your intake of alcohol when using cannabis products.

 IRRITATION.

Heavy smoking with no harm reduction techniques may lead to respiratory irritation.

 WITHDRAWAL.

There are no significant withdrawal effects when cannabis use is ceased or decreased, however minor restlessness, nausea, and fatigue may be experienced. Symptom relief will also cease or be decreased.